Introduction
Your reputation is your first impression—and in today’s market, reviews can make or break your next sale. Lucerna’s Reputation Management system helps you take control of your online presence by automatically generating 5-star reviews, improving your local rankings, and protecting your brand across every major platform. No chasing. No awkward asks. Just steady, consistent reputation growth that drives results.
How We Work
We install a fully automated review request engine into your client flow. After every job, visit, or sale, your customers are prompted to leave a review at just the right time—via SMS or email. We direct satisfied clients to Google, Yelp, or Facebook, and privately route negative feedback to you, so you can address issues before they go public.
"People don’t trust ads. They trust reviews. We make sure you’re always putting your best foot forward online."
Our Working Process
We follow a simple, proven setup process to maximize your review capture rate:
- Sync your CRM or job pipeline with our review request system
- Customize your timing, tone, and preferred review platforms
- Automate review invites and monitor performance from a single dashboard
You keep delivering great service—we’ll make sure the world sees it.
Our Features
Our Reputation Management solution includes:
- Automatic review request triggers via SMS and email
- Smart filtering system to prevent negative reviews from going public
- Direct links to Google, Facebook, Yelp, and more
- Review monitoring dashboard to track growth across platforms
- Alerts for new reviews and private feedback
- Branded messaging that fits your tone and customer experience
The result? More trust, better rankings, and a steady stream of 5-star proof.
Conclusion
We help businesses protect and grow their online reputation without adding another task to their plate. Whether you're just getting started or playing catch-up to competitors, Lucerna’s automated reputation system makes it easy to build the kind of social proof that drives real results. Want more reviews without lifting a finger? Let’s get to work.
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